Cancellation and refund rules follow the Transport Licensing (Public Service Vehicles) Regulations, 2020 (GN No. 76), Reg. 32, and LATRA e-ticketing. Amounts are calculated automatically when you manage your ticket online.
LATRA compliance
When you cancel a ticket, your booking status is updated to CANCELLED and synced to LATRA's Universal Ticketing System (UTS). This keeps your e-ticket valid under national transport regulations.
Cancellation & refunds
24 hours or more before departure: full refund (100%).
More than 12 hours but less than 24 hours before departure: refund of at least 85% of the fare paid (or you may reschedule — see below).
12 hours or less before departure: no statutory refund under Reg. 32; cancellation may still be recorded for LATRA.
After departure or used tickets: not eligible for refund.
The operator may deduct payment transaction charges from refundable amounts where applicable (Reg. 32(5)). Refunds are processed to your original payment method within 3–5 business days. To cancel, open your ticket and verify the phone number used at booking.
Reschedule
More than 12 hours before departure: free reschedule to another trip on the same route (Reg. 32(4)(a) — change date of travel).
12 hours or less before departure: reschedule is not available in the app.
Reschedule must keep the same origin and destination.
Seat availability on the new trip must be confirmed at the time of change.
How to manage your ticket
Open the ticket link from your email or SMS.
Enter the phone number used when booking.
Choose Cancel ticket or Reschedule and confirm.
Need help? Contact our support team on the home page.